The first time you watch a video clip on PBS KIDS and PBS KIDS GO!, you can choose between RealPlayer or QuickTime as well as whether you prefer to watch big files (for faster connections like cable modem or DSL) or small files (for slower connections like dial-up). These preferences will be saved to a cookie on your computer so that you won't have to make that decision again, unless you want make a change.

RealPlayer
RealPlayer streams sound and video files. The files start playing before they finish downloading, so you don't have to wait for the whole file to start listening or watching.

• I think I already have RealPlayer installed.
  You can test to see if you already have RealPlayer installed by clicking on this link. If it is installed, a program labeled "Real Player" will pop up, and in a few moments a PBS KIDS video will start playing.

• The movie didn't play, and I got a message from my browser saying I had to download something. Then you probably don't have RealPlayer installed. Click on the RealPlayer icon to download the software.

  

• A program popped up, but it was labeled "Windows Media Player" and it wouldn't play the video. You may have RealPlayer installed but when "Windows Media Player" was installed, it set itself up to try to play RealPlayer files. To fix this, you should re-install RealPlayer.

QuickTime
QuickTime enables visitors to watch videos and view QuickTime VR — "virtual reality" panoramic scenes.

• I think I already have QuickTime installed.
  If you already have QuickTime installed, you can test it if you click on this link. If it is installed, a new page "QuickTime Player" should pop up, and in a few moments you should see a PBS KIDS video clip.

• The movie didn't play, and I got some weird message from my browser saying I had to download something. Then you probably don't have QuickTime installed. Click on the QuickTime icon to download it.

  

• A program popped up, but it was labeled "Windows Media Player" and the window showed a black and white drawing of a kid that said I had to have QuickTime 4.0 or higher. You may have QuickTime installed but when "Windows Media Player" was installed, it set itself up to try to play QuickTime files. To fix this, you should re-install QuickTime.

• Every time I want to watch a QuickTime movie, it plays, but it takes a long time to download it even if I've watched the movie before. QuickTime doesn't save movies in its memory automatically the way your Web browser does with Web pages. You can change this by going into the QuickTime control panel. In the dropdown list that appears, select "Browser Plug-in" and make sure that "Save movies in disk cache" is checked.

Something else is wrong. Can you help me fix it?