If your computer is freezing up when you try to play a game or visit a page on PBS Kids, it may be because Flash, or Java, isn't set up correctly on your machine. Visit "The game never starts. What should I do?" for more information on checking if these plug-ins are properly installed.
If your computer has a PBS KIDS Web page as a background on your desktop, which means you can see PBS KIDS when you're not looking at a Web browser, then the "Active Desktop" has been set. This can happen accidentally if you right-click on your mouse and select "Set as Wallpaper" or "Set as Background" when using Internet Explorer.
If you don't have a continuous connection to the Internet, (for example, if you have to dial-up to surf the Web), this can cause your computer to freeze. (The computer tries to display the Web page all the time, so to do that, it tries to connect to the Internet, which depending on your type of connection might not always be possible.)
To stop showing a PBS KIDS page as your computer's background, you should probably turn off Active Desktop. This only applies to Windows users.
To turn off Active Desktop:
- Click on the Start button on the lower left corner of your screen.
- Select "Settings" and then "Control Panel."
- In the "Control Panel" window, click on "Display."
- In the "Display" window, click on the "Web" tab.
- The "Web" tab will have a check box with a check in it for "Show Web content on my Active Desktop". Below it will be one or more check boxes with names of Web pages. If you see anything with a check mark, clear it by clicking on the check box.
- When the check boxes are empty, click on "OK."
If your computer is freezing or is not producing sound while on our site even though you have updated the most recent version of Internet Explorer, it could be a problem in the software Internet Explorer uses to run Java applets.
To fix it, try installing the most recent version of Java.
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