Technical TipsPBS KIDSPBS KIDS GO!
What do the error messages on my screen mean?

What looks most like the error message you saw?
"JavaScript Error—object or method expected"
"500 Internal Server Error"
"The page could not be displayed"
"Security Warning—you are about to submit personal information"

JavaScript Errors
JavaScript errors are fairly common because Web pages don't always work perfectly with every computer. Error message boxes only pop up on Internet Explorer and are actually only useful to the people who are building Web pages.

If you see a JavaScript error message, it won't hurt your computer, but it means that the game might not work perfectly. Since the messages can be confusing, you can decide if you'd like to turn off the messages.

To turn off JavaScript error messages in Internet Explorer for Windows:

  1. Click on the "Tools" menu at the top of the window.
  2. Select "Internet Options" from the list you see.
  3. Click on the "Advanced" tab. You'll see a window with a really long list of check boxes.
  4. Look for "Display a notification about every script error." If the check box next to it has a check mark, click on it to clear it out.
  5. Click on the "OK" button.

If you use Internet Explorer on a Macintosh computers, you'll likely see more of these messages than most people using a PC. Many older Web pages were built before Internet Explorer was available for Macintosh, so they weren't tested with that browser.

To turn off JavaScript error messages in Internet Explorer for Macintosh:

  1. Click on the "Edit" menu at the top of the screen,
  2. Select "Preferences."
  3. You should see a list on the left side. At the top of that list is "Web Browser." Below it you should see "Web Content." (If you don't see it, click on the word "Web Browser" to make the list below it expand. You should be able to see it then.)
  4. Click on "Web Content." There will be a check box at the bottom of the window labeled "Show scripting error alerts." If the check box next to it has a check mark, click on it to clear it out.
  5. Click on the "OK" button.
There are a number of JavaScript games that will not work with the Macintosh versions of Internet Explorer 4.5 or lower. To improve your experience, we recommend you download the most recent version of
Internet Explorer for Macintosh..

Server Errors
If you see a message like "500 Server Error" or "The page could not be displayed," this probably means that there was a problem with the PBS KIDS Web servers. Sometimes there are so many people visiting the site that the computers that run PBS KIDS start having problems. If the problem happens just once, it will probably be fixed in a few minutes—you should come back to the page a little later and try to see it again. If you try to visit the same page the next day and still see this kind of error, please let us know!

Security Warnings
When you see "Security Warning — you are about to submit personal information" on your screen, it usually means that a Web site that you visited has set or is trying to set a "cookie" on your computer. You can learn more about cookies on this page. Sometimes when you are leaving a Web site that uses cookies and come to the PBS Kids Web site, you will see the "Security Warning" message.

Something else is wrong. Can you help me fix it?
 


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