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Technical FAQs

What are the technical requirements for using the apps?

Using the codes on the right device matters. Our codes work on either an android tablets and iPads, not on any smartphones.


How do I download the apps to an Android tablet?

Go to the website pbskids.org/giftcodes/redeem/, put in your e-mail address and gift code (in all caps), select the “Redeem Giftcode,” button and a light blue bar will appear at the top of the screen that reads “Giftcode has successfully been redeemed.” Then, use your finger to swipe up from the time and battery life display in the bottom right corner of the screen. You will then see the app loading under the Ongoing tab with a blue progress bar. When it’s complete, click the package.


Who do I contact if I have more questions?

If you have any technical difficulties, you can contact Mirchaye Woldeleoul at mswoldeleoul@pbs.org.